Date: Monday, 30th August 2010

I normally don’t write to thanks businesses for their effort because I am usually disappointed in them. On this occasion I needed to have a car in NSW checked over before I flew up from Melbourne to buy it. The seller was saying all the right things and his photos showed a car worthy of buying. I decided to do the right thing just in case. I booked on-line last night after hours. I was notified by the seller by lunchtime today that the inspection was nearly finished. By 2.30pm this afternoon I had received numerous clear photos and an extensive report on the car via email. I was blown away with the exceptional service and the professionalism shown by this company. I placed a lot of trust in them by looking over this car on our behalf and they excelled. I cannot speak highly enough of them.

P.S. by the way, the money spent on the inspection saved me over $16,000 because the car turned out to be a lemon. Thankyou sooooo much for saving me time and money!!!!

Customer: Scott
Location: Melbourne

Date: Sunday, 29 August 2010

Hi,

Just following my phone call last week I wish to have on record how impressed I was with your advice and friendly assistance, the very prompt inspection, the inspector’s advice and discussion with me and the email report.

I would have no hesitation in using the MTA again and recommending to my family and friends.

Thanks once again.

Customer: Wayne
Location: NSW

Date: Wednesday, 25 August 2010

Hi Rosemary,

I would like to take this opportunity to thank you very much for the great assistance that you have offered.

Whenever I deal with people on the phone these days, the only thing that the person on the other end of the line just wants to get you off as soon as possible without really spending the time to listen and deal with the queries. With yourself, this was a completely different story.

It is the first time that I have had to deal with the MTA and its a wonderful first impression that you have left. You not only answered my questions (being ignorant to how things work), but you gave me the time to explain my situation and my stories and understand my problems in full, which made me feel comfortable that the answers you provided are genuine and that I don't have to call back for a second opinion. It is always good to listen to a voice that is happy and cheery. More so - I got return phone calls and emails - just like you promised!

Once again, thanks very much for your assistance and you really have provided a complete package of what service should be!

Have a great day!

Customer: Cheung
Location: NSW

Date: Wednesday, 12 May 2010

Rosemary,

Can I say that I have rarely experienced such efficiency in my working life.

From speaking to you through to the e-mail I received the experience was one of total satisfaction and you are all to be commended.

Would you please compliment all concerned on my behalf including the management.

I will say I did stumble over your service by chance and as stated I think you would do well to tell the world.

Once again Thank You very much.

Kindest Regards

Dennis Lock

Customer: Dennis
Location: NSW

Date: Wednesday, 17 February 2010

Thank you Rosemary,

It is so nice to be able simply ask and have the inspection completed on the same day with no fuss.
I appreciate your inspectors very through, honest and detailed report .

We purchased an almost new vehicle some years ago without an inspection only to find it had been in a serious accident.
It leaked when it rained, some paint peeled away after just a few months, the gearbox failed after just 4-months.
This was a machine with just 20,000 KM and from a dealer whom had no responsibility after the mandatory 3-months expired.

My wife, family and I now have peace of mind that we are buying a safe, dependable car.
As only an expert such as your examiner can identify a dud or vehicle that has been in an accident or suspect.

Once again thank you for your efficiency and professionalism.

Regards

Danial Martin

Customer: Danial
Location: NSW

Date: Monday, 25 May 2009

Dear Rosemary, Steve and Ron,

Just a note to thank you for the professional and courteous service you provided for me recently. I was rather nervous and unsure of how to buy a used car and Steve spent some very patient time with me on the phone and gave me lots of useful information.

On the night that I booked the inspection it was reassuring to again speak to someone I had previously talked to and not a machine.

The inspection was carried out and completed in under 24 hours and the report was very thorough. I spoke to the inspector - Ron, to clarify a few things and he too was very happy to help.

My last thanks go to Rosemary who carried out the v-check in 5 minutes making the whole process exceptionally easy.

I have recommended your services to others and will use you again in the future.

Kind regards,
Jennifer

Customer: Jennifer
Location: Sydney

Date: Tuesday, 19 May 2009

Thank you Rosemary !

I only wish we had your branch over here in SA .

Your service, attitude, courtesy and efficiency have made this a very pleasant and painless process .

My appreciation to you and Steve and I will recommend you to anyone who wishes to purchase a vehicle in NSW.

Best Regards
Andrew Schultz

Customer: Andrew
Location: South Australia

Date: Monday, 23 February 2009

Rosemary,

I want to thank you and your inspection team very much for your ‘independence’ and impartiality to protect the consumers interests. Very much appreciated.

Regards,
Phil

Customer: Phil
Location: Sydney

Date: Thursday, 1 January 2009

Thanks Rosemary,

We found this report very helpful and easy to understand. I feel much more confident knowing the car has been checked thoroughly.

I think the mobile service is a great idea and will recommend you to anyone I know who is buying a car.

Many thanks,
Leigh Hamilton

Customer: Leigh Hamilton
Location: Sydney

Date: Thursday, 11 December 2008

I cannot speak highly enough of the service my daughter and I received from the MTA pre inspection people recently - in particular Mr Steve Borg who went way beyond what I'm sure he is required to do :-)

To set the scene - my daughter lives in Darwin - I live in Port Macquarie - the car of her dreams was in Sydney - WRX STI

I contacted the MTA to get some advice on a pre purchase inspection and report. Their advice, assistance, inspection and report allowed us to purchase the car from a private seller with the full knowledge that we were getting a great vehicle in excellent order.

I would recommend everyone who is buying a car to get a pre inspection report and at about $200 it's the best investment you'll make in addition to the car.

Many thanks to the MTA pre purchase section and the high light of the deal was that I got to drive it home - what a car!

Kind regards
Jen Fitzgerald

Customer: Jen Fitzgerald
Location: Port Macquarie

Date: Friday, 21 November 2008

Dear Rosemary,

Thankyou for the report. It was very comprehensive and whilst I did not proceed with the purchase, it was a very worthwhile investment and I will be using the MTA again when I find a suitable car.

Cheers, Saul.

Customer: Saul
Location: Sydney

Date: Friay, 12 September 2008

Thank you for getting this report arranged it gives me the peace of mind knowing that a thorough check was done on the car, we can now buy with confidence.

Customer: Rod Alexander
Location: Sydney

Date: Friay, 8 September 2008

Thankyou for the great sevice yesterday in the pre purchase of our daughters car. The few things that your report found will be fixed by the car dealer and it is a load off our minds with the precious cargo that will be driving this car (our daughter)

We found your service to be prompt and very efficient, we can highly recommend your service to anyone buying a used car.

With thanks,
Jenni and Shane Worth

Customer: J & S Worth
Location: Sydney

Date: Friay, 1 August 2008

'HI

Just wanted to thank everyone at MTA.

I had a very positive experience with the staff of MTA.They were very helpful and friendly from the first point of contact. They returned all my calls very promptly! I had a specific time frame to have a car looked at with barely any notice and they were able to have that time met with no dramas! They also sent me a very accurate report!

I recommend this business to anyone!
:) De

Customer: D Piper
Location: Sydney South

Date: Tuesday, 27 May 2008

'I couldn't be more pleased with the MTA Pre-Purchase vehicle inspection. It was so easy to book with their professional service, staff were happy to arrange the inspection at a time that suited me! If I had any questions my emails were replied to promptly and in a professional, friendly manner.

As soon as the inspection was complete the results were emailed through to me. I could not believe how thorough the report was - it went into a lot of detail and helped me identify some faults to ensure I wasn't buying a lemon!

Overall a 10/10 service provided by MTA! Thankyou'

Customer: H Egan
Location: Engadine

Date: Monday, 14 April 2008

Having been members of NRMA for 25 years we had always relied on their vehicle inspection service when we were considering making a change with any of our cars. Since the service ceased we were at a loss as to what to do. We heard about a pre-purchase inspection service available through MTA and have been very happy with the result. Within 48 hours of calling to book an inspection I had the report available, and had taken my car back to the dealer to rectify a significant fault. The fault had been overlooked at a recent unscheduled service, and the car was about to come out of warranty. Had the fault gone undetected, the consequences could have been dire, and the expense of rectifying the mechanical fault out of warranty, would have been many thousands of dollars.

I can highly recommend the service. It represented very good value for money. The mechanic carrying out the inspection was courteous and considerate (he even gave me a lift up to the station when I dropped off the car), and extremely professional. The report was emailed to me immediately after the vehicle inspection had been completed. I will definitely be using the service again and have already recommended it to several friends.

Customer: Heather
N Location: Beecroft