I have just finished dealing with Redbook to try and have an inspection completed that I booked two days ago which still has not even been in contact with the seller. Not only that but <5 days is “their best guess” even though their website says 24 hours (which is apparently only a guide..)
I have just finished speaking with a consultant from your business, who has helped me book an inspection with your company, and she could not have been any more helpful. Extremely professional and knew exactly what she was talking about and is calling the seller straight away to schedule this in! Really impressed – if only I had called Natalie to start with.
Wanted to say a big thank you to the team at MTA, especially Ray the mechanic. You guys were easy to work with and Ray went above and beyond to help me out.
Ray T inspected a vehicle for me in Sydney. Firstly, Karen (booking) and Ray were both very helpful and scheduled me in the same day I called within tight time constraints.
The car was a BMW M5 which is a V10 and has some quirks to that model (SMG box for one). Due to the vehicle being considered prestige the cost was $375 instead of the usual $250. I will say I still believe it was good value. I’ve had meaningless inspections done in the past by other firms but Ray was fantastic. He was very methodical and took the time needed on such a complex car. He also knew enough about BMW’s and M models to know details particular to those cars.
The feedback and report Ray provided was very helpful and complete. He was 100% professional and I would freely recommend MTA and in particular Ray T. to anyone. As the paying ‘client’ and potential buyer of the vehicle I felt like he was on my side but totally fair.
I read a review below about lateness of the report. I received my report within a few minutes of the inspection being completed and I was able to discuss an overview with the inspector as he concluded the inspection. If you need the report quickly…. tell them. Ask the operator for the inspectors phone number. If you can’t be present at the inspection ring the inspector as soon as the inspection is complete. He’ll run you through it straight away. In fact this was communicated to me when I booked the inspection in the first place – i.e. call the inspector during business hours if you need to discuss the report.
Just wanted to leave some feedback on Ray Tabone who carried out an inspection for me a couple of weeks ago, he was really a great help. Great information over the phone, detailed, easy to understand and didn’t seem to want to rush me off the call. Would definitely recommend you guys to friends over the NRMA inspection guys, thanks so much for saving me possibly thousands of dollars buyng a dodgy vehicle.
Recently Ray Tabone did an inspection on a car I was interested in buying, the upshot of the inspection was that he advised against its purchase. I read the report afterwards and was so very glad I got the inspection done.
He knew I was disappointed and said he’d keep an eye out for me, I know little about cars, shopping for one I find very stressful. My current car needed a lot of work hence my reason for getting a new (second hand) one. I’m working ++ hours at the moment and also no time to be car searching.
In less than a week, Ray rang to say he was in a car yard in Strathfield and had a car for me. He texted me photos, send me a link to the site for me to have a look at the car. Lexus RX330. He went out of his way to help, Next day I went there, test drove the car and bought it, Great ending and freeing me up from car searching.
I almost went with another company to do the initial inspection as they were a bit cheaper but I’d been with NRMA since forever and trusted my gut to go with you for the inspection.
I just want to recognise him as an outstanding person, who helped me more then he realised. I was just finishing off breast cancer treatment, child with a disability was all happening at the time he helped and I am so grateful for his assistance, the job of finding a car seemed insurmountable but thankfully Ray sorted it all out.
You have been absolutely fantastic and so easy to deal with.
I valued him (Ray) doing the inspection so quickly, and his feedback to me over the phone this morning. I have decided not to purchase the car on the basis of his work and the attached report, and I thank him for the detailed feedback he provided.
Thankyou very much the recent inspection carried out by MTA Inspections.
I am very thankful for your professional service and expertise. The inspection process from booking to report was fast and easy. The advice I received, within your inspection report and from the technician, helped me to avoid buying a car with potentially costly issues. The report was very extensive and gave me confidence that I was getting the right information to make a good decision. In the future I will always get cars inspected by MTA Vehicle Inspections where possible. I will not hesitate to recommend MTA to friends and family when buying a used car.
Thanks once again, you helped me dodge a bullet.
Just a quick note to say thanks for the Vehicle Inspection you did. My car was nearing the end of the warranty period, and was not showing any signs of issues that needed attention. I would never have picked up on the items you highlighted on your report, particularly the fault codes in the computer. The dealer replaced all four glow plugs in the diesel engine under warranty, as well as replacing the missing screws and clips. They even dismantled the rear wiper assembly and cleaned all the contacts.
I’m not sure what the cost of replacing the glow plugs would have been if the car was out of warranty, but I suspect you have saved me well over $1,000 by doing an “End of Warranty” inspection for me.
It was money well spent.